Accommodation Booking Terms and Conditions

Your contract is with Anna and Jeremy Pocock (“we”, “us” and “our” in these Booking Conditions) for the property known as 3 Bell Cottages (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

1. Making your booking

When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to send to us your payment for the balance of the Rental and the Security Deposit at least eight weeks prior to the Arrival Date, as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.

3. Security Deposit

A refundable Security Deposit of £150 is payable with your balance of hire. This will be refunded within 14 days of the return of the keys to us, less any deductions for the repair of any breakages, losses or damage to the property or its contents (fair wear and tear excepted as we understand that sometimes minor accidents do happen). If you have any breakages, please let us know as soon as possible so that we can make any necessary replacements for the benefit of subsequent guests. Please note that damages and losses are not limited to the security deposit and any costs in excess of this amount will be invoiced and payable in full without delay. The security deposit will also be used to cover any additional costs of cleaning if the property is left dirty or if vacated later than 10.00am on the day of departure, unless otherwise agreed.

4. Cancellation by you

If you need to cancel or amend your booking, please telephone us on the number shown on our written confirmation as soon as possible.

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.

If you cancel your booking within seven days of receiving our written confirmation, we will refund the balance of any money you have paid us, less a £20 administration charge. After such period, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.

If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental, and refund the balance of any money you have paid to us. In these circumstances we will only refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.

It is recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation. Holiday Cancellation Insurance can be taken with Travellers Protection Services Ltd. 1 Prince of Wales Road, Norwich. NR1 1AW. Tel 0870 774 4056. Underwritten jointly by a consortium of reputable British insurance companies.

5. Cancellation by us

We would not expect to have to make any changes to your booking, but very occasionally problems occur and we do have to make alterations or, in the worst case scenario, cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of all money you have paid us in full, with no deductions.

6. Your accommodation

You may arrive at your accommodation any time after 3 pm on the Arrival Date of your holiday and we would kindly ask that you vacate the cottage by 10 am on the Departure Date. This is to give us adequate time to clean and prepare the cottage for the next guests, who may be arriving that afternoon.

If your arrival will be delayed, please contact Anna so that alternative arrangements can be made for you to access to the Property.

7. Your obligations

You and all members of your party agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

8. Pets

We regret that pets are not permitted on the premises.

9. Smoking

For the comfort of all guests, smoking is not permitted anywhere inside the premises. If you do choose to smoke outside, we would kindly request that cigarette butts are not discarded in the flower beds or elsewhere in the outside area but disposed of by yourselves when you vacate the property.

10. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

If anyone in your party has any special or particular needs (eg: a very young child or an elderly, infirm or disabled guest), please contact us before booking to ensure suitability of the property. Acceptance of these terms confirms your agreement that the property is suitable for all members of your party.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

11. Our liability

The Owners accept no liability whatsoever for any Loss, Damage, Injury or Accident to the Hirer or any member of the Hirer’s party or property whilst in occupation of the property or its grounds howsoever caused.

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to £1,000,000 and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

12. Law

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.